Frequently Asked Questions

Is there sunscreen in any of the products?

Crepe Erase products do not contain a sunscreen ingredient, but we highly recommend that you use a product that contains broad spectrum SPF 15 or higher on a daily basis.

How long before I see results?

Results can vary for each individual. Some users can notice visible results after the first application, while it can take others up to 60 days or longer.

Do these products just “plump up” my skin?

Crepe Erase is specifically formulated to target and restore the look of dry, crepey-looking skin, and as a result, the skin can appear more plump. Crepe Erase products are designed to work together as a system to transform the look of your wrinkly, crepey skin so that it also appears smoother, firmer and more youthful-looking.

What makes Crepe Erase different from other skin care products?

The Crepe Erase system is the first 2-step system of its kind that is designed to treat the look of dry, crepey-looking skin. The secret is our exclusive TruFirm™ complex and no other product has it. As skin matures, the netting that keeps skin young and elastic weakens, making skin look dry, wrinkly and crepey. TruFirm™, along with 7 other super hydrators like coconut oil, legendary for its moisturizing benefits, allows Crepe Erase to specifically target your Age Give Away zones - the crepey skin on your neck, chest, arms, legs and even your hands. Crepe Erase’s TruFirm™ complex of skin-restoring plant actives hydrate to help support and reinforce your skin’s own netting, giving it that youthful snap back so it looks smoother, firmer and younger.

I have sensitive skin. Will Crepe Erase help?

All Crepe Erase products have been dermatologist tested. If there are any concerns, we do recommend that you perform a ‘sensitive skin test’ by applying the product on a small patch of skin to see if irritation occurs. It is recommended that you wait at least 24 hours to see if there is any negative reaction. Discontinue use if any irritation or rash occurs.

Is Crepe Erase suitable for all skin types?

Yes, our products are suitable for all skin types.

I have allergies to certain fragrances. Are the products fragrance-free?

Crepe Erase treatment products are not fragrance-free and are infused with a light citrus scent.

I have allergies. What are the ingredients in the products?

Please reference the product information pages for ingredient lists.

Can I use Crepe Erase while pregnant or while breast-feeding?

We recommend that you consult with your physician regarding the use of the Crepe Erase system while pregnant or breast-feeding.

Does Crepe Erase test on animals?

We do not test our products on animals.

Does Crepe Erase contain phthalates or parabens?

Crepe Erase products are free of phthalates and parabens.

Are Crepe Erase products safe to use around my eyes?

Crepe Erase Advanced Firming Eye Serum, Refining Facial Scrub and Restorative Facial Treatment can be safely used around the eye area, but direct contact with the eyes should be avoided. If eye contact should occur, flush gently and thoroughly with water.

Can I use Crepe Erase even if I’m not sure if I have crepey-looking skin?

Yes—Crepe Erase can be effective on all ethnicities and skin types. The Crepe Erase system can also be used to help prevent crepey-looking skin.

If I want to return the product, will you really give me a refund?

Yes! If, for any reason, Crepe Erase fails to meet your expectations, simply return the bottles (even if empty) within 60 days for a refund of the purchase price, less shipping & handling. Simply call 1-888-452-7378 for immediate service.

Will Crepe Erase last all day?

Yes, Crepe Erase has been clinically tested and shown to last all day.

Do I need to pay sales tax?

Yes, we are required to collect sales tax for all provinces. The tax rate varies by province and is determined by the shipping address.

What forms of payment does accept? accepts:
  • Visa
  • MasterCard
  • American Express

What if an item I've ordered is out of stock?

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll email you indicating when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will also notify you. Any changes will be reflected in your order total and shipping confirmation. Please call 1-888-452-7378 any time with any questions about out-of-stock items.

How do I know if my order has been shipped?

You will receive an email that confirms that your order has been successfully processed and is ready to ship (tracking information will be included).

What are the benefits of being a Home Delivery Program member?

The Home Delivery Program includes these exclusive, members-only perks:
  • Guaranteed, locked-in savings and exclusive special offers.
  • A 60-Day Money-Back Guarantee (less s/h)—even if the containers are empty!

What products are included in my standard automatic shipment?

The products will vary depending on your initial order. If you ordered the Introductory System, you will receive one full-size Exfoliating Body Polish and one full-size Intensive Body Repair Treatment in all future orders. If you ordered the Maximum Results System, you will receive full sizes of the following in your future shipments: Exfoliating Body Polish, Intensive Body Repair Treatment, Refining Facial Scrub, Restorative Facial Treatment, and Ultra Hydrating Body Lotion.